Porters Neck Village’s management company earns No. 1 ranks

Porters Neck Village’s management company, Life Care Services, an LCS company, has been recognized as No. 1 in resident satisfaction among independent senior living communities for the fifth consecutive year in a national survey, according to a news release.

Life Care Services was also ranked No. 1 in customer satisfaction among assisted living/memory care communities, the release stated. The J.D. Power 2023 U.S. Senior Living Satisfaction Study is based on responses from residents living in an independent, assisted living or memory care senior living community within the previous three years.

According to the release, the J.D. Power 2023 U.S. Senior Living Satisfaction Study recognized Life Care Services for excellence in:

     • Independent living: Life Care Services achieved the highest score in all six factors of resident satisfaction, which are dining, community building/grounds, resident apartment, price paid for services received, community staff and resident activities.

     • Assisted living/memory care: The company achieved the highest score in five of the six factors – dining, community building/grounds, price paid for services received, community staff and resident activities. 

Joel Nelson, CEO of LCS, stated in the release, “For five consecutive years, nearly 40,000 residents have expressed their confidence in our company and communities, I couldn’t be more thankful for our team members for their hard work and dedication.”